The CX operating system trusted by retail brands

Safely deploy AI agents and prevent hallucinations with the reliability and control you can only get from software

Not just an AI chatbot
Accelerate resolutions and take complete control of complex CX policies

96%

Customer Satisfaction

99%

Accuracy

78%

Average CX Automation Rate

Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce

Enable supervision of all AI responses and actions

  • DELIVERY ASSISTANCE: personalized resolutions for delivery issues like late shipments, damaged on arrival, lost in transit, stolen upon delivery, return to sender
  • PRODUCT ASSISTANCE: instant resolutions for unexpected product issues, troubleshooting, defects
  • RETURNS & EXCHANGES: seamless returns and exchanges
  • COURTESIES: customer appeasements building brand loyalty by going above and beyond
  • ORDER ADJUSTMENTS: pre-shipment order modifications and address changes
  • TRACK: proactive shipment tracking notifications and delays

Orchestrate the customer journey with an AI CX concierge

  • ORCHESTRATION: create a seamless post-purchase experience from delivery to customer success to loyal retained customer
  • UNIFIED DATA: a single source of truth for the entire customer experience
  • GLOBAL BRAND: proactive multi-channel personalized customer VIP support powering over 50+ languages
  • AGENT KNOWLEDGE: internal knowledge base for agents

Omni-channel support including Voice AI

  • Email
  • SMS
  • Phone
  • On-site live chat
  • Social media
Invisible Commerce
Designed for solving complex retail problems

The only AI CX solution that supports agents with complete resolutions

Streamline your post-purchase experience

  • One-click integration with your existing e-commerce technology
  • Fully resolve CX issues without changing operational processes
  • Single integration enables unlimited possibilities

Why Us

We are the ONLY AI solution that can resolve any issue instantly within a conversation.
  • No need to create workflows to train the AI to know how to solve each problem
  • No need to escalate to a human agent for common order problems
  • No need to redirect customers to different policy pages and portals
  • No need to escalate fulfillment errors for wrong item received
  • No need to offer roundabout solutions for exchanges
  • We've programmed all the resolution flows into the platform taking the effort off of merchants
Touch of Modern lowers support costs by 74% with Shipped AI
High-end retailer adds Shipped AI to automate delivery issue resolutions
Invisible Commerce

6%

Increase in NPS

74%

Reduction in support costs

82%

Upsell acceptance by customers for assurance